Hiring lives in your head
Job posts get written in a rush, interviews feel different every time, and good candidates slip away because there is no clear, repeatable way you hire. You know what a good hire looks like. Nobody else can see it.
Murfreesboro, Tennessee
I’m Erica Johnson. I build the people systems growing businesses run on.
Johnson People Operations Group helps Middle Tennessee healthcare offices and service businesses with 15 to 200 employees hire well, onboard consistently, and lead their teams with clarity. With 16 years inside healthcare running an eye care practice, I especially help eye care, dental, therapy, and medical offices, alongside the home services and trades teams I serve every day. Practical systems, built with you, for the people who show up for your patients and customers.
The audit is free. You leave with a written summary of what to fix first, whether we work together or not.
16+Years in Healthcare & People Ops
15–200Team size I serve
Middle TNMy home ground
Erica Johnson
Founder, Johnson People Operations Group
Murfreesboro, Tennessee
Neighbors I serve
- Healthcare Offices
- Eye Care & Dental
- Therapy & Medical Practices
- HVAC & Trades
- Property Management
- Churches & Nonprofits
01 · Who I Help
You built this business. Now it runs on people, and people need a system.
You have outgrown “we will figure it out as we go.” The work is steady, the team keeps growing, and every people decision still lands on your desk. That is true in a service business, and it is especially true in a healthcare office, where a missed hire or a thin schedule is felt by patients the same day.
Onboarding depends on who trains them
One new hire gets trained well. The next gets shadowing and guesswork. It takes too long for people to feel confident, and some quit before they ever do.
Expectations are felt, not written
Your team wants to do good work, but roles, expectations, and feedback are not written down anywhere. So small issues sit quiet until they become big frustrations, for them and for you.
In healthcare, coverage and credentials cannot slip
In a healthcare office, hiring is only half of it. Schedules have to stay covered when someone calls out, credential and license files have to stay current, and training has to be documented, not assumed. I have lived that pressure in an eye care practice: front desk, billing and insurance authorizations, payroll, and confidential records, all while patients keep coming through the door.
“What’s the one part of onboarding that still lives only in your head?”
02 · The Framework
The 5 People Systems
Every growing business needs the same five systems. Select each one to see what gets built, in plain language, made for healthcare offices and service teams rather than corporate HR departments.
What I Believe About People
People aren’t a resource to manage. They’re a trust to steward.
That is not a slogan on a wall. It is how I build every system: clear expectations because people deserve to know what good work looks like, honest feedback because people deserve the truth early, and processes that treat every hire as a person entrusted to your care, not a slot to fill.
03 · How It Works
Simple to start. Clear at every step.
No long sales process. We start with a conversation, find the gaps, and build only what your business actually needs.
1
Free Audit Call
30 minutes together. We talk through hiring, onboarding, and where people issues are costing you time.
Free · 30 minutes2
Written Summary & Roadmap
You receive a written summary of the call: what is working, what is missing, and what I would fix first, next, and later.
Yours to keep3
Systems Build
I build the systems with you: job posts, interview guides, onboarding checklists, handbook, and review rhythms.
Built with you4
Ongoing Support
Optional ongoing support so managers actually use the systems, and they keep working as you grow.
OptionalErica Johnson
Founder & People Operations Consultant
Johnson People Operations Group
Murfreesboro, Tennessee
16+ Years ExperienceHealthcare Practice BackgroundPeople OperationsHiring & Onboarding
04 · About
Hi, I’m Erica. This work is personal to me.
I have spent 16+ years in People Operations helping teams hire, onboard, and grow without chaos, and my roots are in healthcare.
For 16 years I have helped run an eye care practice: hiring and onboarding staff, supervising a team, running payroll and schedules, and handling billing, benefit verification, insurance authorizations, and confidential records. So when I sit down with a healthcare office, I am not guessing at your world. I have run it. I understand front desk coverage, credential files, training documentation, and what happens to patients when a role stays open too long.
I know what it is like when the owner is the HR department, the trainer, and the problem solver, all before lunch. I have sat in those chairs. That is why my approach stays practical and people first: clear systems, honest expectations, and processes your managers will actually use. No binders that sit on a shelf. No corporate jargon. Just structure that gives you your time back and gives your team a fair chance to succeed.
I live and work in Murfreesboro, and I serve healthcare offices and growing service businesses across Middle Tennessee. When you work with this firm, you work with me. You will know my face, and I will learn your people’s names.
05 · Ways to Work Together
Start with a conversation. Build what matters.
Most owners and practice leaders start with the free audit, whether you run a healthcare office or a service business. From there, we choose the level of build and support that fits your team and your season of growth.
Start Here
People Operations Audit & Roadmap
A focused review of how you hire, onboard, and manage today, with a written summary and priorities you can act on right away.
- Free 30-minute audit call to start
- Written summary & findings
- Roadmap for what to fix first
The Core Work
Systems Build
We build your core people systems together: hiring, onboarding, handbook and policies, reviews, and the workflows that hold it all together.
- Hiring & onboarding playbooks
- Handbook & core policies
- Review rhythm managers can run
Ongoing
Fractional Support & Advisory
Ongoing People Operations guidance for owners and managers: hiring decisions, hard conversations, and keeping systems alive as you grow.
- Regular advisory access
- Manager coaching & support
- Workshops for your team
06 · Book Your Audit
Questions first? Or ready to book?
Either way, start here. The audit is free, practical, and built for owners who are busy running the business.
We spend 30 minutes on your real people challenges: hiring, onboarding, turnover, or manager headaches. You receive a written summary afterward with what is working, what is missing, and what I would fix first. No pressure, and no pitch if it is not a fit.
Owners and leaders of healthcare offices and growing service businesses in Middle Tennessee, typically 15 to 200 people, who are hiring, feeling onboarding strain, or realizing people processes still live in one person’s head. That includes eye care and optometry, dental, physical therapy and other therapy clinics, multi-location medical practices and veterinary offices, as well as home services, trades, and property management teams.
Yes. Healthcare is where I started and where I have spent 16 years, helping run an eye care practice day to day. I help healthcare offices build hiring and onboarding systems that account for coverage, credential and license files, documented training, and the front desk, billing, and insurance work that keeps patients moving. The same free audit applies: we look at what is working, what is missing, and what to fix first.
No. I build the systems your team needs and support your managers in using them. For small and growing companies, that is often the missing piece before a full-time HR hire makes sense.
I am based in Murfreesboro and work with businesses across Middle Tennessee, with a mix of on-site conversations and virtual working sessions.
Prefer email?
Write to erica@johnsonpeopleoperations.com
Or connect on LinkedIn as Erica Johnson (ericajohnsonco).
Book your free People Operations Audit
Tell me a little about your team and I will draft your booking email for you. You review it, then send it in one click. You will also receive a written summary after our call.
Home base: Murfreesboro, Tennessee · Serving Middle Tennessee
Website: johnsonpeopleoperations.com